Hi,
Since around three weeks , i have suddenly massive issues with my zwave installed devices.
Reading @ah42 , i can 100% confirm frustration. Having around 40 devices all over in house, now not working due to an update is horrible. I turned automatic update off for now.
As a workaround, i am wondering if i can revert the firmware to an older version.
Summary: all my zwave devices either are suddenly offline or online but do not react.
Powercycling or zwave repair not helps!!!
Switch off your Aeotec hub for 30 minutes and try again.
To understand, what will that do? I will try. Thx
Hopefully kick start your devices.
Did it help? If not can you reboot your house? In other words power off the whole house and power on again? I ask this because I have Zwave powered light switches and it would also reset all the networking equipment.
Just switched the hub back on. Lets see and wait devices coming back. Will let you know. I really do not like to disconnect whole house as this will cause lots of extra work due to other equipment, not smarthome, would need to be configures again
Check out this answer to zwave problems
After hub was powered off for more than 30 minutes, then powering again, it appeared to be a “fresh” start. Therefore 30 minutes off did something to the network hub. I waited now multiple hours to settle everything. Then testing zwave devices but no improvement. Still frozen no reaction.
I am stull concluding it has to do with firmware update which also matches timing.
@ah42 what did you do? Solved it? Thx
Interessting new development without restart, reset, not touching anything: my zwave blinds wall switches appear offline in smartthings app. Just realising that, 2 minutes later the programmed routine activated (every day 40 minutes after sun rise) and my blinds went up although “offline”. What does this tell me? Still now offline.
It reinforces my opinion that there should be two attributes for the connection status. One should basically be an enabled/disabled status to indicate if the device is supposed to be working. The other should be the verdict of the hub’s secret sauce as to whether it is. That should be a degree of confidence and we should perhaps be able to decide at what point the app should consider the device offline.
It is not possible to revert the firmware on hubs to previous versions.
Like my neighbors Zigbee lights. Sometimes all five of them are offline and I can’t be sure if he just flipped the light switch or if it’s the connection.
Just checked again and I can control only one bulb out of five.
So annoying!
Still way better than before when he had Matter over Thread bulbs. They showed up in the app, but I didn’t want to ask for the QR code.
Thanks for information. Indeed it is super annoying. After having everything setup “smart”, spending lots of time and money, suddenly you have a new surprise every day.
That sucks
Even worse, there is no way to debug the problem. Having kind of a “ping” or seeing network traffic to identify network overload would be helpful.
Hi, @Floksl, other users reported a similar issue to yours, if you still have it, could you provide this information, please?
If when you reboot the hub, devices go online and work correctly, please do it and after everything loads again, submit your hub logs:
- In the Advanced Users app, enter the “Hubs” section
- Enter the corresponding Hub and click on “Dump Hub logs”
- Confirm the process by clicking on “Dump Hub logs” again in the pop-up.
- You’ll get a green box at the top confirming the Hub logs were requested
Then, when they go back offline or/and stop working again submit the logs of those events by following the instructions above.
- Go to the SmartThings Web (my.smartthings.com)
- Log in to your Samsung Account
- Select Menu (â‹®) and choose Settings
- Toggle on Account Data Access
- Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.
Wow, thanks. Will go through it in detail during the upcoming weekend.
Situation has not changed rather then me purchasing matter switches by sonoff and teplacing them with zwave. That is not what i want to do but feels right now a way forward.
Since few days i have a handfull of sonoff matter devices connected to my v3 hub and running stable an respond fast.
Just restarted the hub after being more than 30 minutes off.
Requested a dump.
Nothing has changed, devices are frozen, online but not reacting. That is all since last update of hub.
“Licht Terasse Decke” and “Licht Diele” are both qubino zwave switches /Dimmer but just frozen.
I allowed access, it is same email.
Thanks for checking.
