Aeotec Smart Home Hub/2018/2015 Model Hub Firmware Release Notes - 0.51.02

Announcements Hub Firmware Release Notes
1

UPDATE: The release of this firmware version will be resumed. The post below has been edited to reflect this.

We will begin rolling out Samsung SmartThings Hub firmware version 0.51.02 starting Monday, December 4th. Once downloaded, your Hub will briefly go offline as it reboots and applies the update; most customers will experience less than one minute of downtime. We will update the status page when the release is complete.

Hub Target:

  • Samsung SmartThings Hub 2015 (Hub v2)
  • Samsung SmartThings Hub 2018 (Hub v3)
  • Aeotec Smart Home Hub

Release Date: 4 December 2023 ~ 3 January 2024

The above end date for the release has been updated to reflect the pause in the release.

Release Notes

  • Fix an issue where Driver logs were printed out of order
  • Improved recoverability of Drivers for rare corner cases
  • Added resiliency to reconfigure Zigbee devices in the event of system errors after the device join
  • Fixed certain Driver crashes on JSON decoding numerical object keys
  • Fixed an edge case where Hue/Sonos devices were joining through non-Driver path
8 Likes
2

My hub V3 shows “This device does not support Thread”, any chance this firmware update will fix this issue and make Thread available?

3

Thread has been available on the V3 hubs for sometime. Are you sure it isn’t a V2 hub? Or a mesh WiFi hub? What’s the specific model number on the hub (it should be on a label underneath. )

And what’s the firmware level?

4

Hey @JDRoberts,

Yes it is certainly the 2018 hub v3 and it is on firmware 50.1. I can’t say if it has ever supported Thread as I have only just bought some Thread devices.

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Here is the message I see:

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5

Hmmm… you should definitely open a support ticket on that, something’s wrong. Or set incorrectly. :thinking:

US:

UK:

The first person you get will probably be a general Samsung employee working from a script who may not know much about smartthings. But hang in there, and the ticket will eventually get escalated to a smartthings engineer who hopefully will be able to help.

6

Thanks @JDRoberts, I have a support ticket open (just got passed the initial Samasung employee) now waiting for a engineer to look into the case. I was kinda hoping that a firmware update would fix it so I get to try out my new devices soon (i’m like a child with toys at Christmas)
Thanks again JD

4 Likes
7

I really hope this fixes my hub which is constantly rebooting (5-10 times a day) and executing automations with an unbearable delay (5-20 seconds) .

It started about after I integrated my hue setup wmvia Matter (40+ lights and accessories) bit I don’t see how Matter devices which do not rely directly on the hub could be causing this.

Fingers crossed.

8

Have you reported the issue to ST Support so they can investigate?

1 Like
9

Hello,
When map View should be arrive to everyone?
Why only few has it?

10

We basically have no ST support here in Italy, just basic Samsung support and they don’t know what a hub is. Maybe @AlejandroPadilla here could check…

11

@SmartThings, I do not see the new ‘Samsung SmartThings Hub 2023 (Station Hub)’ listed. Will it also be included with this update?

12

Historically the Station lags behind the V2/V3/Aeotec by several weeks and they never announce when its update is planned.

2 Likes
13

That is very strange, unfortunately, I can only try to investigate what has happened, What type of hub do you have? Are all automation affected or only some of them?

3 Likes
15

All automations.

I tried removing some devices, uninstalling some drivers, but no success so far.
As I mentioned, it seemed to get worse when I integrated my HUE setup via Matter, but I’m not really sure if that’s an issue.

If you can help, I’d really like to understand what’s causing this and fix it, please.

I have an Aeotec V3 Hub, and I re-started fresh with it around a year ago (after 5 years with my previous v2 hub)

16

As of this morning I have more than 50 zigbee devices offline according to the android app. But I also cannot operate ZigBee devices that are supposed to be online. I can operate devices that appear to be online in the app, but nothing happens. It seems as if the ZigBee network is offline. I turned the hub off for 30 seconds and then back on, but this doesn’t seem to help either. My Smart home hub V3 has firmware version 000.050.00010 installed. Since migrating to Edge earlier this year I have had nothing but problems.

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17

I’m sure that’s very frustrating. :disappointed_relieved:

Check the status of the hub’s Zigbee radio at the official Web interface to your smartthings account:

My.smartthings.com/advanced

That will at least tell you if the hub’s Zigbee radio is working.

18

According to the website, ZigBee is online. If I disconnect the hub from power, the app also shows me that more devices are offline. So there seems to be some communication.

19

Try unplugging the hub for 30 minutes and then plug it back in. This will cause the Zigbee mesh to rebulid.

20

Is 30 minutes long enough? I read it was supposed to be 60 minutes?

21

The usual field tech guideline is 20 minutes. Some people round that up to 30 minutes.

60 minutes isn’t enough even to catch all of the battery powered devices (which in zigbee are supposed to check in once an hour), so if that’s what you’re going for, it would need to be 75 minutes to be sure. But I think most people just do 20.

2 Likes