UPDATE:The release of this firmware version will be resumed. The post below has been edited to reflect this.
We will begin rolling out Samsung SmartThings Hub firmware version 0.51.02 starting Monday, December 4th. Once downloaded, your Hub will briefly go offline as it reboots and applies the update; most customers will experience less than one minute of downtime. We will update the status page when the release is complete.
Samsung SmartThings Hub 2015 (Hub v2)
Samsung SmartThings Hub 2018 (Hub v3)
Aeotec Smart Home Hub
Release Date:4 December 2023 ~ 3 January 2024
The above end date for the release has been updated to reflect the pause in the release.
Fix an issue where Driver logs were printed out of order
Improved recoverability of Drivers for rare corner cases
Added resiliency to reconfigure Zigbee devices in the event of system errors after the device join
Fixed certain Driver crashes on JSON decoding numerical object keys
Fixed an edge case where Hue/Sonos devices were joining through non-Driver path
Hmmm… you should definitely open a support ticket on that, something’s wrong. Or set incorrectly.
The first person you get will probably be a general Samsung employee working from a script who may not know much about smartthings. But hang in there, and the ticket will eventually get escalated to a smartthings engineer who hopefully will be able to help.
Thanks @JDRoberts, I have a support ticket open (just got passed the initial Samasung employee) now waiting for a engineer to look into the case. I was kinda hoping that a firmware update would fix it so I get to try out my new devices soon (i’m like a child with toys at Christmas)
Thanks again JD
I tried removing some devices, uninstalling some drivers, but no success so far.
As I mentioned, it seemed to get worse when I integrated my HUE setup via Matter, but I’m not really sure if that’s an issue.
If you can help, I’d really like to understand what’s causing this and fix it, please.
I have an Aeotec V3 Hub, and I re-started fresh with it around a year ago (after 5 years with my previous v2 hub)
As of this morning I have more than 50 zigbee devices offline according to the android app. But I also cannot operate ZigBee devices that are supposed to be online. I can operate devices that appear to be online in the app, but nothing happens. It seems as if the ZigBee network is offline. I turned the hub off for 30 seconds and then back on, but this doesn’t seem to help either. My Smart home hub V3 has firmware version 000.050.00010 installed. Since migrating to Edge earlier this year I have had nothing but problems.
The usual field tech guideline is 20 minutes. Some people round that up to 30 minutes.
60 minutes isn’t enough even to catch all of the battery powered devices (which in zigbee are supposed to check in once an hour), so if that’s what you’re going for, it would need to be 75 minutes to be sure. But I think most people just do 20.