My hub updated yesterday and I’ve been seeing issues with the status widgets within the app. I have several wall mount tabs throughout the house and shed and each one shows different devices offline or open while others don’t. They are all zigbee or zwave devices but different ones (and number of devices) show offline or open in the list. There are actually 4 offline and 2 open but depending on the ST app you look at it shows 2-8 devices offline and 2-4 devices open. Restarting the app, clearing the cache makes no difference. This wasn’t an issue with .48 FW. I also noticed it shows “not monitoring” even when the security monitoring is set to stay or away, something is clearly broken on the status indicators for .49 FW.
have you rebooted the hub?
Yes, I’ve rebooted the hub and it made no difference it still displays the same problems. I’ve also noticed when making changes like moving devices to other rooms I’ll get error “Unable to connect. Try again later.”. Clicking past the error I try to make the same change and it works the second time. I’m thinking there’s a communication issue between the smartthings app and the backend servers.
CURIOUSLY as I finish typing up this reply I checked again and my ST apps on all devices are synced up again and show the correct devices offline or open. This is clearly related to something on their backend servers why else would the apps all update with the correct information at the same time?
Got the update, was able to bridge my V2 hub to my Aqara M2 using the matter code. Motion sensors made the trip and seem to work as expected. My T1 Cube did as well but only shows up as a single switch (not the 6 side device it is in Aqara) but not really shocked by that.
However, the water leak sensors did not migrate over. Are these not supported? Assumed as they are connected to Aqara they would easily be seen in ST once bridged. Kind of a bummer if not.
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I don’t think the Matter standard currently supports leak sensors. Their leak sensor isn’t listed in the supported Matter devices
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Gotcha. All a little confusing on matter devices vs matter bridges etc. I know only certain devices are officially supported but was hoping if the hub was bridged that all the devices would come over. I don’t think the motion sensor I have (one of the original Aqara models) was listed as a supported Device (matter) but it came over during the bridge.
With 49.9, both my v2 and v3 hub non stop ( every 9 min ) request IP from DHCP. ( not renew IP )
How about Aqara temperature and humidity sensors? Any insights if they are showing up in ST after you’ve linked your M2 hub? Thanks!
Still only some devices and some features. This could be a decision on the part of the company that makes the Matter bridge (in this case aqara), a decision on the part of the company that makes the Matter controller (in this case SmartThings) or, as others have mentioned, a gap in the Matter specification itself.
For example, when the SwitchBot Hub 2 was first released, only the curtainbots were bridged. About 2 months later, SwitchBot added the button pushers and some sensors.
And Hue is starting to roll out Matter bridge support for their existing Hue hubs. They’re also introducing new Hue brand security cameras which will eventually be bridged to Matter, but right now the Matter standard doesn’t include cameras, so that has to wait.
Matter is still very very new and unfortunately (in my opinion) the standards organization decided to grant the use of the Matter logo while everything is still pretty much in beta and different companies are implementing different pieces of the standard. Which is the opposite of matter’s intended vision, which was that all you would need to look for was the logo. But so it goes.
See the current detailed Discussion of Aqara hubs as Matter bridges in the SmartThings system:
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And this is why I’m sticking with zigbee and Z-Wave until these vendors figure out how to create seems interoperability using the matter protocol. It doesn’t make any sense for me to start adding matter sensors that may or may not be supported on my hub.
The whole point of matter and thread is to provide unifying communications protocols that were device vendor and hub agnostic unfortunately every major player wants to do their own thing.
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And this surprises exactly nobody I should think.
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Has anyone noticed that TXT notifications are not being sent after the .49.9 update? The last TXT notification I received from ST was 09/04/23 Mon 6:22 PM which is precisely when I started noticing other issues after my hub was updated.
ST application PUSH notifications are still working. I’ve checked the ST status page and there is no mention of an outage or that this issue has been reported.
The status page should say… everythings slow at the moment… soz
Even though I was signed up for firmware betas, I did not get any for this release, which was fine by me; but…
I’ve have a few Zigbee devices that were happy campers for a long time decide to go offline ever since this update.
I can literally watch the Devices page on the advanced web app and see my offline count go up and down (like right now). Was anything like that reported during the beta? I thought I had seen something in those discussion topics.
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Well that maybe what the status page is supposed to say but it does not unless there is some other status page I am not aware of. There is no mention of slowness or an outage on the status page as of 60 seconds ago.
Slow doesn’t explain what the issue is. Not receiving notification texts messages for 3 days isn’t “slow” that is “not working, down or broken”, pick your adjective. I’d get better performance receiving the notifications by carrier pigeon.
Can we actually get an update on what is going on? It would be helpful if a SmartThings engineer were reviewing these posts and could provide an actual update regarding any of the questions posted on this forum. At the very least they could actually update the ST status page with information.
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Historically the status page has only covered a small percentage of known issues. It’s not clear what the process is for those reports. 
I understand that it isn’t possible to announce or address every single issue on a single status page, especially for a company as large as Samsung that has their hands in 20 million things. The forums are a great place to discuss and find resolutions from our peers and fellow users. I use forums religiously to find and provide solutions to my ST issues. However not receiving TXT message for 3 days is not a minor outage. Notifications and alerting are a core function of a working smart home system.
Imagine if you spring a leak in the basement and you don’t get an alert from your leak sensor for hours or days what kind of a mess you’d have. In my house I have a smart mains water shut-off valve so not getting the alert would be annoying, “why did the water just shut off?” but I wouldn’t have to deal with thousands of dollars worth of damage because I didn’t get a notification that my basement water heater sprung a leak and my mains valve was just shut-off.
We all depend on our smart home platform notifications for silly things like “it’s raining take the clothes off the line” or important things like “someone just opened your shed door at 3am you may want to go check that out!”.
My issue isn’t that it’s been broken for three days, my issue is that Samsung and other service providers like to pretend that nothing is going on, everything is green and joyous. The point of a status page is to alert and inform users of potential outages. They don’t have to go into great detail on the page but providing a statement that “We are investigating reports of X,Y,Z. For further details please review the relevant forum or a detailed status entry”. But what we normally get is “we just pushed out firmware release ## and everything is going hunky dory. All indicators are green. Keep walking and don’t look under the hood.” . While in the real world the forums are blowing up with issue after issue and no one from the company is actually responding to any of the support requests.
Ok just wanted to get that off my chest as I’m sure most readers in the forums feel this way. We would simply like some validation that something is broken, the company is looking into it and they actually update their stinking STATUS PAGE with information.
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I guess it will depend on the servers in each area, but as I said two days ago I had not seen the Android App work so fast in a long time.
Open, update and take actions on devices immediately.
Switch profiles as soon as you close and open the device, as the app asks you to do when it detects that you switch to a profile with different capabilities.
The only thing I see that is still a little slow, 1 to 3 seconds, the local routines to turn on or off several lights simultaneously
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I understand and I agree completely, I’m just noting that historically there have been major known issues that weren’t reported on the status page for days, if at all.
We’ve asked multiple times what criteria is used to post something to the status page, but it’s never been explained.
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