Suppose its early days (1 week in) but I’ve just ditched Smartthings for Hubitat, and i should have done it ages ago. (80+ devices, Zigbee, z-wave, sonos and RF433).
All of my old device handlers work in Hubitat (the ones that stopped working when they switched off the old app.)
The hubitat app instantly knows the status of my devices, where the samsung app needed to think about it for up to 60 seconds. (which made the ST app useless, I needed to use action tiles to control my lights).
The hubitat alarm is far more customisable.
---- appeal to Smartthings ------
You use to be brilliant, then you started, switching capability off, slowing things down (slowing things down probably not intentional but a fact), insist on stuff being handled through the cloud, stifled the innovation and creativity of your users which has compromised your offering. (defo stop considering switching off the IDE)
The / your platform would not have got off the ground without those early adopters, now those people are leaving your platform on mass; to create, innovate as well as maintain their privacy. Granted you are left with a load of people that have purchased your hub and a few of your devices to solve a problem ( i was one of them) however, those early adopters that are creating their own platforms that do everything yours did and more (and private / locally - Fast). Unfortunately (for smartthings) they are now making those platforms, ie Hubitat, as easy to use as smartthings and eventually the people who just want to solve a problem will switch (again, i am one of them), or new customers who just want to solve a problem won’t start with SmartThings.
So back to my appeal, ST you need to listen to your users, or you will lose them. ie fix peoples gripes and issues; there is a starting point above - fix Alexa problems.
I would love to have 1/2 hour with your strategy director - you could be so, so great yet you continually un-invent things. You started great and through all of the cloud data you hold you must be able to see the users jumping off of your platform.
My story in summary, Im not a tech guy:
- purchased smartthings hub to fix a simple problem, loved the results
- Purchased some smart lighting plugged it in to SM Loved the results
- Bought smart locks, window sensors, motion sensors used in ST and loved the results
- All lighting, locks and alarm system managed by ST
- Samsung remove a load of device handlers, messes up my system and i lose a load of devices
- New app so slow virtually unusable
- Tried HA, realised i needed to have a degree in programming and gave up.
- Switch to Hubitat, easy to set up, everything works again, inc old devices that SM prevented, instantly within the app, automations replace (and amazed by the easiness of the conditions and customisations).
Once your users who just want to solve a simple problem realise they can set up systems like hubitat, you will lose them if you don’t listen to them.
Credit where it is due your app is pretty, but i want stuff to work and i want to see its status in real time. Ditch the prettiness for functionality and usability (like you old app, it wasn’t pretty but it worked and had more functionality then your new app - how is that moving forwards?).
Last comment from me, I’m only commenting on this forum because of the e-mail i received notifying me that you are updating the firmware and fixing some bugs that you never tell us about. You need to communicate properly.
All the best for the future.