Hi, @Jeff_Gallagher, @rubberduck72, @RafaelAntonio2022, @byteguy.
can you send the following info to build@smartthings.com, please?
- More details about your issue, for example, specify which devices are going offline, like Zigbee devices, or Sonoff devices (which had an issue), if it’s “random” provide 5 device names just to have a better reference.
- Also, please share the timestamp on where the issues began, if it’s something recurrent, share the last timestamp
- The email account of your SmartThings account
- Provide access to your account:
- Go to the SmartThings Web (my.smartthings.com)
- Log in to your Samsung Account
- Select Menu (⋮) and choose Settings
- Toggle on Account Data Access
- Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.
@ScottF100, do you also have issues with devices going offline? If so, please send the info as well