I just got a Aeotec Siren gen 5. I cannot get the smarthings app on android to recognize it. I tried the reset steps…it didn’t help. Any ideas?
Did you reset the device? Or did you do a z-wave general exclusion? Try that first.
The only thing in the instructions is “reset” by press and hold action button for 20 seconds. I assume it sets it back to blank (not sure if this is the same as z-wave general exclusion). Im not that versed in these technologies and bought this b/c it was “supported” and I assume it just works. Thanks
It is supported but sometimes new z-wave devices need to be excluded because they were test-paired to a z-wave controller in the factory.
It’s been a long time since I setup my aeotec siren but I’m quite sure in the instructions it explains how to put the device into exclusion mode.
The ST hub has to be put into general exclusion mode too, follow these instructions to do that.
If the device excludes successfully, you’ll see a confirmation in the ST mobile app that some unknown z-wave device was excluded (it doesn’t know exactly which device because it was never paired to your hub).
I’m not saying that’s definitely why you’re having an issue, but it’s one of the first things you should try to troubleshoot.
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understood - I appreciate it. Its pretty light on instructions outside of plug it in and link it to your zwave network. not knowing anything about z-wave - are you saying that I absolutely need to exclude z-wave? dont I want the z-wave device - why do i need to exclude it?
I did the exclude on the hub and it did say one device removed…so I think thats progress. Now I go back to add the siren and it still doesnt connect…
This is why it was necessary to exclude the device just as an initial troubleshooting step. I agree, it’s annoying, but what I described above sometimes happens, and a brand new device can’t be paired to a new z-wave controller if it was in fact paired before it left the factory, like as a QA check or something.
But if you put it into exclusion mode, the mobile app confirmed something was excluded, but you’re still not able to pair, then that’s probably not the underlying issue.
So just to confirm, you’re putting the hub into pairing mode with the mobile app, then hitting the button on your siren? That should pair it.
that is correct. Put in pair mode (app), plug it in the wall, press the “action” button (short press).
If you go to http://account.smartthings.com you can login to your hub and click the link for live logging. What happens in the log while trying to pair?
i just get this - If i go put it in exclude and reset the siren - ST keeps saying removed one device. but Im never able to add it.
9aff1c1a-42bd-4695-947a-0a869c863e54 6:16:16 PM: debug scheduled run, numberOfRuns: 3
9aff1c1a-42bd-4695-947a-0a869c863e54 6:16:16 PM: trace in discovery
9aff1c1a-42bd-4695-947a-0a869c863e54 6:16:11 PM: debug No devices to add, verified devices: [:]
9aff1c1a-42bd-4695-947a-0a869c863e54 6:16:11 PM: debug detecting status for 139c9c3f-98e7-454e-8d3c-82b50b725163 : true
9aff1c1a-42bd-4695-947a-0a869c863e54 6:16:11 PM: trace in ssdpDiscover
9aff1c1a-42bd-4695-947a-0a869c863e54 6:16:11 PM: debug scheduled run, numberOfRuns: 2
9aff1c1a-42bd-4695-947a-0a869c863e54 6:16:11 PM: trace in discovery
9aff1c1a-42bd-4695-947a-0a869c863e54 6:16:04 PM: debug No devices to add, verified devices: [:]
9aff1c1a-42bd-4695-947a-0a869c863e54 6:16:04 PM: debug detecting status for 139c9c3f-98e7-454e-8d3c-82b50b725163 : true
9aff1c1a-42bd-4695-947a-0a869c863e54 6:16:04 PM: trace in ssdpDiscover
9aff1c1a-42bd-4695-947a-0a869c863e54 6:16:04 PM: debug scheduled run, numberOfRuns: 1
9aff1c1a-42bd-4695-947a-0a869c863e54 6:16:04 PM: trace in discovery
2625fd11-e8ff-4281-b145-b49a83c9ec26 6:15:23 PM: debug [SM] poll() - Updating device 'Front Door’
2625fd11-e8ff-4281-b145-b49a83c9ec26 6:15:23 PM: trace [SM] Executing 'ringApiGet()'
2625fd11-e8ff-4281-b145-b49a83c9ec26 6:15:23 PM: trace [SM] Executing poll()
2625fd11-e8ff-4281-b145-b49a83c9ec26 6:15:23 PM: debug getChildDevices(false), children=1
2625fd11-e8ff-4281-b145-b49a83c9ec26 6:15:23 PM: debug Health Poll is called
6:15:16 PM: info Waiting on events…
6:15:16 PM: info For past logs for individual things go to the My Devices section, find the device and click on the Events link on the device information page.
6:15:16 PM: info This console provides live logging of your SmartThings.
You sometimes have to hit the action button multiple times and make sure the siren is plugged in near the hub when you add it.
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In that log it looks like nothing is happening from the siren. Try what @krlaframboise mentioned and hit the button more than once.
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Try powering off the hub (batteries out) for a few minutes. Many of my pairing issues have been resolved by doing that. These days, before I add a new Z-wave device, my first step is to reboot the hub by powering it down first.
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OK, I got it paired! It looks like you need to do a couple of quick presses on the action button - the lights all got solid and it paired right away.
I setup the Smart Home Monitor - it sees my first alert zwave detector, and sees the siren. If I test the detector - it shows test on the device, but doesnt trigger the smart home monitor (and there is no event in the history). How do I test this?
Thanks!!
If you open the device in the IDE and change its type to zwave smoke detector, the test button might activate the alarm in SmartThings. That’s just a theory, I haven’t actually tried it. After testing it you should change the type back to the first alert detector.
You could always test with canned smoke.
You might have a defective unit. Have two Aeon sirens (Gen 5) and there was an issue with second with a similar issue not being able to connect. Exchanged and replaced. Replacement worked in seconds.
I believe OP was able to solve his issue.
Correct, I was able to pair it - but am stuck on testing. The skill notify me when - works when press test on the smoke unit, but that skill doesn’t have a sound siren action (only texting). The Security monitor (which doesn’t really look like an automation, since it doesn’t show up there) has the siren, but cannot be tested. I’m not keen on having to buy a spray or something to do something which seems like it should work out of the box. that’s my biggest compliant with these home automation technologies and why I would never use this as my security system (and having really bad doubts about using this for smoke detection). Twice the test cause unexpected error on the app - not exactly comforting success rate if there actually is a fire. The reliability and ability to test is sub-par compared to something like my dedicated alarm system. Sorry for the rant…
Testing the siren should be easy.
Setup smart home monitor security alerts (including “alert with sirens”), arm the system and then open a monitored door/window. Your siren should alert.
You’re correct that SHM is not a very reliable solution for home security though.
Are you saying that you also want your siren to alarm when your smoke detector goes off too?