Hi, I wonder if anyone can help me with a problem I am experiencing with an Aeon Siren? I bought the Aeon Siren about 3 months ago and it seemed to work fine once I had figured out how to correctly integrate it within SmartAlarm. However, about a week ago I noticed that the siren was no longer working. I cannot trigger the siren manually from Things>Aeon Siren>Right Now>Test or upon sensing motion from within SmartAlarm. I contacted SmartThings support but although helpful the whole process is dragging on and there doesn’t seem to be any sign of progress.
I was told by SmartThings support that there aren’t any known issues with the Aeon Labs siren and that I should try removing it from my account and then reconnecting. I had already tried that twice before reaching out to SmartThings support but it made no difference. I have tried doing it a couple more times but still no change even though the Aeon Siren is correctly identified within the SmartThings App and IDE. I was then told by support to move the Aeon Siren closer to my hub but again that made no difference even though it was now within 1m.
I have checked Aeon Siren (Device) Events in the SmartThings IDE and it seems the SmartThings App is communicating with the Aeon Siren. From List Events I can see the Value Off and Test are being sent to the Aeon Siren but still it does not sound. Interestingly, from the Aeon Siren Live Log, I can see that although the Off command is being registered when I press the Off Tile in Things>Aeon Siren>Right Now, the Test command is not being registered.
SmartThings support suggested there might be a problem with the Aeon Siren, so I contacted Aeotec support. They told me that there are some known issues with the Siren and SmartThings hub which could be affecting the communication between them. They also suggested I remove and reconnect the Aeon siren but I can’t see the point in trying that again. Finally they told me that the siren is not broken if holding the button for about 8 seconds produces a loud sound, which it does.
To check if there was a problem with the Aeon siren device handler, I created a new one using the code provided by krlaframboise on GitHub. I can see the commands being registered in the SmartThings IDE but still not sound from the siren.
I am at a loss how to resolve this problem and would really appreciate some help.
Thanks in advance,