I have one of these floor heaters working on the network for years already, plus 5 of their baseboard heaters. I’m trying to finally add the last two floor heaters and it is very frustrating. I’m going to add devices, the hub goes into inclusion mode, the thermostat does the network blinking thing, and then the thermostat says its connected to a network. It’s not connected mine though, and the hub is right next to it. This is what happens on both the new thermostats I added. Is there anyway to determine what network these thermostats are connecting to? I tried using both scan for nearby devices, and by brand. All with identical results. I had both my neighbors completely unplug their internet/networks, still nothing.
Edit: I should also add that I tried repairing the network and excluding devices. No issues/devices found on either.
Hello @ahrenl , I know this is a very old thread and came across it because I am facing a similar issue. I did all the steps you did and same results, it connects to a network as it displays the connected signal icon, but does not show up on my network.
Were you finally able to connect it since you posted (yes 3 years ago! )
Thanks
I ditched smartthings and bought a hubitat. Best solution. Samsung has been trying to get rid of this platform for years now. It’s only going to keep getting less useful until they get what they want and shut it down.
I am also facing this issue. One device I have had from back in the Groovy days that is working as expected. Just taken delivery of two more and cannot add them.
I have contacted Sinope to see if they have any suggestions.
Will report if I hear anything.
The reply from Sinope is that there is something broken with SmartThings not recognising new Sinope devices. They have opened a support ticket with SmartThings to resolve, so we’ll just have to see how long that takes.
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