Add serial number to smartthings app?

Apps & Clients SmartThings (Samsung Connect)
21

Hi, @JohnRichard
The error has already been reported, and the resolution time depends on the team’s workload. The team confirmed that the empty serial number does not affect functionality.

1 Like
22

Me too, serial number is blank, though not having any issues

1 Like
23

Hi @Babar_Khan
Could you provide support access to your account, please?

  1. Confirm the email account registered in the forum is the same one you use for SmartThings. If not, please share it with me over DM
  2. Enable support access to your account:
  3. Go to the SmartThings Web (my.smartthings.com )
  4. Log in to your Samsung Account
  5. Select Menu (⋮) and choose Settings
  6. Toggle on Account Data Access
  7. Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.
1 Like
24

Yes, using same email account login.
Just turned on support access.
Thanks
@Itati

25

Did that 9 days ago, no reply/response after that!

26

Hi @Babar_Khan

The error has already been reported, and the resolution time depends on the team’s workload. The team confirmed that the empty serial number does not affect functionality.

Thanks!

2 Likes
27

Hi @Itati @nayelyz

My Serial Number is still blank as reported back in October 2024.

I understand that a Blank Serial Number does not impact functionality, however it remains concerning.

Any sense of if/when this issue will be resolved?

Thanks!

1 Like
28

That was Nov 2024 and now is March 2025, and still waiting…!

1 Like
29

Yep…same here :frowning:

1 Like
30

I have notified the team again that the issue persists. We will update you with any new information.

2 Likes