Add serial number to smartthings app?

Hi, @JohnRichard
The error has already been reported, and the resolution time depends on the team’s workload. The team confirmed that the empty serial number does not affect functionality.

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Me too, serial number is blank, though not having any issues

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Hi @Babar_Khan
Could you provide support access to your account, please?

  1. Confirm the email account registered in the forum is the same one you use for SmartThings. If not, please share it with me over DM
  2. Enable support access to your account:
  3. Go to the SmartThings Web (my.smartthings.com )
  4. Log in to your Samsung Account
  5. Select Menu (⋮) and choose Settings
  6. Toggle on Account Data Access
  7. Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.
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Yes, using same email account login.
Just turned on support access.
Thanks
@Itati

Did that 9 days ago, no reply/response after that!

Hi @Babar_Khan

The error has already been reported, and the resolution time depends on the team’s workload. The team confirmed that the empty serial number does not affect functionality.

Thanks!

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