I’m so frustrated that I thought I should share my thoughts here.
At the beginning of this year I decided to buy a new TV.
Because I “was” a SmartThings believer I bought this $3000 Samsung TV which has the SmartThings app pre-installed.
The dream was to receive notifications in the TV if a leak is detected, control devices from it… you get the picture.
But then reality hits and it is completely different.
** SmartThings TV App **
It doesn’t display notifications.
Design is not good, If you have a lot of things it gets hard to navigate.
When you turn a light on it takes forever to refresh the status and some times it won’t refresh at all.
Most of the time the TV app is unable to connect to SmartThings and the only way to fix it is by rebooting the TV.
Remote Control App
While pretty much every TV out there has a lightweight remote control app this one doesn’t.
It can only be controlled through the SmartThings app however, at least on iOS devices the SmartThings app takes a while to load so the bad experience starts there.
Also, the SmartThings app cannot turn the TV on. It can turn it off but not on (by design).
While the TV can only be controlled through the SmartThings app, it is not available as a “thing” so you cannot create automation based on it. Basically the SmartThings app is just a container to the remote control app.
And finally… Advertisements.
At this point everyone knows about the many issues of the mobile app but I would never expect this:
The TV widget is basically advertisement taking half of the screen.
First of all if it is only a shortcut to the actual remote it doesn’t have to be almost half screen.
Second, it should never be an advertisement.
See it for yourself:
As most of you know the app doesn’t remember the order of the things in the home screen - up to today - but… it always remembers where to put the advertisements which is at the very top.
When I click on the advertisement widget I get this:
When I close it I get this:
and finally when I close the above screen is when I get to the TV remote.
It is becoming clear to me that Samsung (and its folks) are going in a complete opposite direction that I would expect.
It is not about the money, time or resources. They have it all. The same time (and money) spent on “this”, could have been spent building something a lot better or… at least different.