I got this big banner on my Smartthings app forcing myself and my wife (we both have Samsung phones) to migrate our Smartthings account over to using Samsung accounts. My wife and I unfortunately live in the same home (that must be weird for Samsung) and have been using Smartthings based control just fine with the account that was set up for our Smartthings hub. My wife and I have Samsung phones with respective separate accounts on our phone using things like Samsung Pay for respective (and separate) business accounts. Now with Smartthings account migration we are REQUIRED to move to using the same Samsung account on both our phones which immediately disables one of us from using Samsung Pay plus exposes Samsung Pay to everyone who needs to control Smartthings devices at home including our kids.
I tried to migrate the account to my Wife’s Samsung account and set up my phone with her Samsung account and immediately lost all of my Samsung Pay information and I could not use any of my gift cards. When I tried to switch back it required me to validate all of my old cards that I was using earlier. This is turning out to be a nightmare.
Did Samsung or Smartthings really think through this account migration scenario for families? I submitted a support request but absolutely no response from Smartthings yet.