I have recently set up my smartthings wifi device and the wifi connection is working fine. I want to turn on the smartthings hub functionality but when I try to turn it on in the smartthings app, I get a network or server error has occurred. This is happening on my android phone, tablet, as well as…

[image] faitang: I have recently set up my smartthings wifi device and the wifi connection is working fine. I want to turn on the smartthings hub functionality but when I try to turn it on in the smartthings app, I get a network or server error has occurred. This is happening on my android phon…

[image] faitang: Model is ET-WV525 Ah, that’s a ST Wi-Fi with Plume Mesh Wi-Fi. There has been an ongoing issue with the mesh Wi-Fi not working properly due to a certificate issue that neither ST nor Plume seem to be able to solve. I suppose that could be affecting your ability to enable th…

Hi, @faitang As @h0ckeysk8er mentioned, you should open a report with Customer Support about this. We have one already created, but Customer Support can escalate the issue through the proper channel to the corresponding team, and it could provide further awareness. I’ll also include a link to thi…

Hi @nayelyz I am located in Australia. I dont seem to have any option to open a customer support ticket from Samsung Service here. Can you give me instructions on how to do this please?

Hi, @faitang Can you follow these steps to see if you can create a report, and if you get a reply, please? Open the SmartThings app Go to the menu tab at the bottom-right corner. On this page, select the option “contact us” and then go to “Error reports” Select the topic related to your issue and…

Thanks @nayelyz . I have sent an error report. In my app, its listed under contact us → Send Feedback (not error reports)

I got a reply but it was just generic troubleshooting things such as restart the phone and the hub and clear cache etc.

[image] faitang: I got a reply but it was just generic troubleshooting things such as restart the phone and the hub and clear cache etc. Are you able to respond to that message? I’ve been told in the past that the email should include a link at the bottom where you can reply. If not, try crea…

I responded to the message and they responded back asking me to call the Samsung Australia call center for assistance.

A network or server error has occurred when turning on smartthings hub feature in smartthings wifi

Devices & Integrations

jkp February 11, 2026, 1:50am 13

if it is the WV525…

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A network or server error has occurred when turning on smartthings hub feature in smartthings wifi

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