Help!
I can’t load my devices in the app or on the Graph dashboard. I’ve deleted all of my smartapps and all of my device handlers, but still get a 500-Internal Server Error. Now I can’t delete any other devices or device handlers because I can’t get to the pages where I would do so.
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Error: 500: Internal Server Error
URI: /device/list
Reference Id: 735c7e42-8103-4223-9d22-36db89b89ea2
Date: Fri Jan 25 16:58:19 UTC 2019
I also can’t load My Hubs screen because I get the same error.
Any ideas? My entire house is unavailable now because I can’t see my devices.
Logged in successfully. Redirects me to: https://graph-na02-useast1.api.smartthings.com/
My Locations works.
Selecting the old location works.
List Devices throws a 500.
List Smartapps works.
My Smartapps works.
My Device Handlers works.
My Hubs throws a 500.
I called support multiple times and finally just created a new location and activated my hub from scratch, then added all my devices again. Literally started from scratch. I still couldn’t delete the old location. It took multiple calls to support and over a month, but they eventually were able to delete the location that was broken.
I started having this problem last weekend. I emailed support and hadn’t heard back by last night (Friday), so I called them. They said I had to do a factory reset and start with everything from scratch.