I have 2 ring doorbells wired to a new 16v transformer Ive had it wired including the old door bell and without because: 1. I started having false alerts to one of the doorbells. Then 2. Both doorbells stopped working entirely. I bought a ring chime thinking I was having WIFI issues but found that Im not really getting any power at the doorbells themselves. Maybe the wires are too long from the doorbells to the transformer?
Have you spoken to ring support? This doesn’t really sound like it has anything to do with the Samsung SmartThings ™ home automation platform, which is what this forum is about.
Oh sorry I guess put it in the wrong spot.