I have been dealing with ST support for the past 3 years trying to get zWave setup or the zWave repair to function properly. Was told to upgrade my version 1 hub, which I did - version 2 had the exact same issues.
Then after another suggestion I upgraded to the Smart Wifi mesh system with hub built-in - since that time (Christmas 2018) none of my door locks will connect with ST - they will exclude over and over again but they will never join the zWave even though their lights turn green and indicate that they joined - the never show up using either App.
I can have these same doorlock join zWave using Vera and no problem - they exclude and add with no issues. I even purchased new Schlage locks and the new ones will not join.
I have install ST in now 8 locations. All of them are having significant zWave issues similar to the ones I am facing and support has been completely useless. I get emails asking me to “try again” and send logs now about 8 times. Never a phone call and when asked to escalate have been completely ignored.
I cannot be the only one having zWave issues out there - can I? While I had some issues with zWave with Vera and Tuxedo, nothing compares to the lack of support and apparent incompatibilities with SmartThings.
Do anyone have any suggestions?