ZWave Repair fail - Device # provided not in my device list!


(Dana ) #1

Just did a ZWave repair.

The repair completed, but I got an error message for a device that I can’t identify:

“Network repair for device [24]: Failed to update mesh info”

I looked at my device list in the IDE, and I don’t have any device showing a device ID of 24.

Any way I figure out which device failed?


(Ron Talley) #2

I took a look at your logs, in my head as I don’t have access to your actual logs, and I determined it was…wait for it…wait for it…Device 24!:rofl:


(Bob) #3

It’s probably and old device or one that you re-paired to the hub before it was excluded.
This can be removed. Have a read of this thread.


(Head of Support (rboyapps.com)) #4

Try to reboot your hub, that flushes out old devices (phantom’s)


(Daniel Ionescu) #5

No, it does not.
The only way to get rid of phantom devices is through ST support.
I had that issue a few times.


#6

It’s true that rebooting doesn’t usually fix the problem, and it’s also true that sometimes you have to get in touch with SmartThings support.

But it’s also true that because SmartThings allows you to assign a network ID through the IDE you can sometimes get rid of these ghosts on your own by following the method described in post 13 of the community error message FAQ that @bobbles linked to upthread. :sunglasses:


#7

I did a zwave repair a few days ago which finished with no errors.

I added 1 zwave device yesterday and ran the zwave repair this morning and it came up with 3 errors to device id’s that are not in my devices. I have no idea what they are based on the numbers.

I understand that they could be devices that were supposedly removed, but why would they show up all the sudden when nothing came up yesterday? I haven’t removed anything in quite awhile.