Zooz 700 Series ZEN71 no longer turns on light

The Zooz ZEN71 wall switch no longer turns on my light. The light bulb flash when I manually press the paddle to turn it on. I have tried power cycle and it’s still not working. I have tried hard reset the switch based on this instruction but the blue LED light never flashes after pressing longer than a minute. Any suggestion to get it working again? Thanks!

Tagging @TheSmartestHouse. You probably want to reach out to customer support they are very quick to reply.


Thanks for the tag @Jake_Mohl!

Sorry to hear about the issue @2Charlie, it sounds like there’s an issue with the switch or the installation so we recommend reaching out to Zooz support with as many details about the set-up as possible as well as your order number so they can get that taken care for you.