Zipato Siren wont pair after exclusion

Devices & Integrations
1

HI,

First post so be gentle with me!

I Have a Zipato Z Wave Plus Siren (AB02ZZ.EU) that was previously paired to my V3 Hub. I removed the device from the hub but now want to paIr it again but its not playing ball.

I’ve tried both the Z Wave exclusion utility and hard resetting the siren by holding the button for 10 seconds but it still isn’t found by the hub when trying to pair.

When I check the Live Events it shows “zw removed device: 00” when running the exclusion.

I’ve tried 2 sirens and get the same problem with both (both previously paired to the hub).

I’m considering resetting the hub but have a lot of sensors and activities set up so leaving this as a last resort.

Any suggestions welcomed.

2

were you using any custom device handlers for them? if yes, you can try opening the device handler in IDE and click on Publish for me. there was a known issue where the device handlers could become stale preventing you from adding the devices.

may or may not resolve your issue but you can try…

1 Like
3

I used the default Zipato Siren option within the app but thanks for the suggestion.

4

Perhaps the hub update due to roll out from Tuesday may solve the problem I’m having. I see from the notes there is a bug fix for:

“Z-Wave networks not updating correctly after performing a network repair or adding/removing a device”.

I’ll keep my fingers crossed.

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5

Thought I would post an update in case anyone else comes across this problem.

The hub update didn’t make any difference to my problem but I noticed from running a Z Wave repair that there were around 90 ghost devices which were created each time I tried to pair the two sirens. It seems that when I originally had them paired and then deleted them they could not then be re-paired due to the initial ghost devices they left behind.

The solution was to painstakingly make a note of all the device IDs from the Z Wave repair then create new Z Wave devices for each one in the IDE and then to force delete them in the app.

Once they were all deleted they paired immediately.