ZigBee Switch misreporting on / off status

Hello, I added a Third Reality switch to Smartthings, and I have used both their custom Device Handler, and the standard ZigBee Switch one. In both instances, the on / off status is switched, meaning when it is on, it reports as off, and vice versa. I have tried deleting and re-adding, but it still misreports status. Is there any way for me to force it to switch on the developer page? Thanks

Have you contacted the vendor / developer of this custom Device Handler? They are in the best position to easily modify it…


Thank you eibyer.

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I’ve only had my device for a week but in that span I’ve had it lose synch with the ST hub a few times already. I tell Alexa to turn it on/off which she does but the device doesn’t react.