Just an FYI, after working the issue for a few days with the Zen support team, come to find out there is a SmartThings issue with Zen thermostats.
My issue is the current room temperature is incorrect- showing 99 degrees in a room that’s about 68. Changing the temp setting on the thermostat is overwritten by the apps setting. Obviously since the room temp reading is so high, I don’t have the option of turning on the heat. Have a few more days for that here on the east coast though.
I think a ‘workaround’ for this would be to remove the thermostat from SmartThings… more to come.
ST is working this issue based on email reply.
Anyone else experiencing Zen issues?