Z-wave thermostat not responding to command but updating change in temperature

[brank]

my Z-wave thermostat not responding to command but updating change in temperature (???) and lock is in constant change of offline/online mode (???).
any idea?

[jfattizzi (Joseph Fattizzi)]

try using the old smartthings app. I have had nothing but issues with the new one . I am sticking with it…hoping for an update that resolves all the little things wrong with the new app. But I find the classic works better.

[RBoy (www.rboyapps.com - Making SmartThings Easy!)]

What model is it? If it’s the CT-xxx range try to hit the reset button, some of them lose directional communication with the hub.

Here’s a picture of what it looks like:

[RELEASE] Enhanced Z-Wave Plus Thermostat Device Handler - Honeywell, GoControl, CT, Linear, Trane, MCO, Remotec

So for folks who are facing and issue with the thermostats stop communicating randomly with the ST hub (due to the buggy firmware please report it to ST support first), we found a quick fix for it. Till now you had two options, you can try the 10 minute cold reboot or exclude and re pair the thermostat. But here is a easy way to reset it without losing your settings or starting over. Open the thermostat top cover and there is a reset button. Press it for 15 seconds. Now open the ST app and click on the refresh tile to resync all the settings. Done! [image]