I had an older version that worked well for years that died and I replaced with this lock.
This has the green Z wave smart module.
I went through the pairing instructions on this forum (lock door, enter Master PIN, press 7+gear, press 1+gear, wait 60 seconds). I was able to get the lock to show up in Smartthings. From that point it shows 'offline". I have tried to change the driver (Rboy) and remove/replace batteries with no luck. The lock itself functions and i can unlock with the manually entered unlock code.
Any ideas? I had similar issues with the Assure 2 and ended up returning, hoping this older version would work.
I can manually reset and start over but think I may get to the same situation.
Have you tried Excluding the lock before you tried pairing it.
These are the instructions I used for exclusion. Your model might be different.
Ensure the lock is powered on
Enter the 4-8 digit master PIN code
Press the gear key
Press the 7 key
Press the gear key
Press the 3 key
And these are the instructions for pairing my lock. Mine is an older pre Z-Wave plus, with, no S2 security, and no QR code.
Ensure the lock and Z-Wave controller are close together
Enter the master PIN code, followed by the # key
Press the 7 key, then the # key
Press the 1 key, then the # key
The lock will enter inclusion mode and send a transmission to the Z-Wave controller
The panel or controller will show that a new device has been added
i did a hard reset and tried again. i am using the Rboy and still having no luck in the app getting any response from the lock. the only other drive option i see is ‘z wave lock’. no luck with that either.
is there another place i can download this driver? the link doesn’t work for me.