Barkis
April 1, 2024, 8:34pm
2
You might want to first make sure the hub is recognizing the device correctly, if you have not already done so. The following post from @JDRoberts describes the symptoms and how to identify an incorrectly-paired device…
If you are having trouble pairing a device and get the message that there is no matching fingerprint, the first thing to do is go to the advanced page of the web interface to your account and check the details.
(Other symptoms might be that it only pairs as a basic zwave switch, or it pairs, but is not controllable. But the point is if there are zeros or blanks in the manufacturer and product ID fields, it hasn’t paired correctly yet.)
my.smartthings.com/advanced
If the device has a valid “fingerprint,” the manufacturer and model fields will be filled in.
This is the details page for a zwave lock which failed to complete the pairing. The manufacturer and model field can be anything, that’s up to the manufacturer. Often it’s just a string of letters and numbers. But what it should NOT b…
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