I guess it would have been courteous of all involved parties to try to give some advance notice before pulling the plug. The ideal situation would have been to have a replacement official handler in place before pulling this Community one, donchathink. This didn’t become a problem overnight!
This Topic (and DTH) was launched in January 2015, right? That’s nearly 1.5 years for this to have been detected and resolved more cleanly.
Technical issues will exist and old code will be discovered to be inefficient / resource intensive / platform impacting; but if SmartThings and Chamberlain wish to have “world class” and “consumer friendly” products, then partnership protocols have to be thought out in advance to deal with these issues on a business-to-business level.
Regardless of who initiated this action, both company’s customers are negatively impacted and therefore, both company’s reputations are hurt.
SmartThings as an “open platform” is not just about technology – it’s about business relationships.