Wiser heat cant connect to the cloud!

Just invested in this system and really want it to work. I go through the setup no problem until the bt hub 5 tries to connect to the cloud during the final registration. Spoken to Drayton many times but no progress. Anybody else had issues during registration?

Did you mean to ask this question for the Wiser hub? This community is for the Samsung SmartThings hub.

https://wiser.draytoncontrols.co.uk/support

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