Wireless Sensor Tags Integration

I have followed all the setup instructions to the t ,a couple times now. When I try to add the app in the ST interface on my phone it says “something`s wrong we can’t load your screen right now” it has a retry button at the bottom but it just gives me the same error and adds a new nonfunctional instance of the Wireless Tags (connect) to ST. What the heck am I doing wrong? Please help! Thanks