Windows Phone App Issues [URGENT - Broken for 28 days - Fix it!]

Apps & Clients Windows
21

Tried it, doesn’t work.

22

So did i, but if it’s any consolation I did look like a complete (insert your own expletive here) doing it :hugs:

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23

Has anyone gotten a reply from support?

24

They answered me. They didn’t give me a ticket, but did say they are aware and working towards a fix and thanked me for my patience

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25

I have exactly the same problem as DeanSmith started few days ago. Reported and opened a ticket with support. They gave me the:
“Thanks for reaching out! I’m sorry to hear that your app keeps giving you an error. It is a known bug on the Windows platform and we are working to fix it.
I have tagged you so that we can follow up with you when it has been fixed.”

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26

Well, they must be working on something because the app won’t load at all now. Or maybe things just got worse?

I’ve raised another ticket with support, hopefully the situation is resolved asap :frowning:

Anyone else having problems loading the app??

27

24 hours after I submitted my support request I got the same canned response.

It takes some time to push these updates through the app store. My guess is the changes they made to the database service were not included in the last WP app update.

Shouldn’t take a major fix, but not much more we can do other than wait. At least if you emailed support, they should email you when the fix is live.

28

Yep, I recently started having serious problems with the Windows Phone App too.
Within any SmartApp (including Hello Home) the following occurs:

  • Any device is displayed as a GUID, e.g. 6aa7ef9a-2b43-4438-8358-f200f92b8401

  • Any attempt to display an enumeration of devices to select from results in a 5 second delay, a quick “No devices to connect” message and an App crash.

  • Hello Home Modes show up with square brackets and quotes:
    [
    “Home”
    ]

Unfortunately I only have a windows phone and there is no provision for making built in SmartApp configuration changes in graph.api, so I cannot make any configuration changes at the moment. Which is a shame as I just bought a new presence sensor to use instead of the Windows Phone App presence sensor which has been totally unreliable.

1 Like
29

I received a reply from support. They stated that they hope to have a fix live after the weekend that will get things working again. They say they’ll keep me posted.

Finger crossed that I can use the app again after only 4 days downtime.

30

I just started having this exact same issue in the last week and continue to experience it today. In my case I am using a Nokia Lumia 1520 running the latest build of Windows 10 Mobile that was just released this past week but the issue existed prior to the most recent OS update. I will say I recently added a Philips Hue v2 bridge along with 4 LED bulbs as far as any hardware changes are concerned but it seems to me once I put all my things into groups on the app is when the issue really cropped up and hasn’t gone away since.

31

i am in the same boat, Lumia 1520 latest build of Win 10, however i had the issue prior to the latest update as i have inly just updated this morning. but i have 4 Window phones in my house, one (530) on Win 8.1 and 3 on Win 10 (635, 640 & 1520) no dice on any…the issue corresponded to the IOS & android 2.0.8 app updates, i am presuming because they changed something to support this apps but didn’t perform regression testing on their changes

32

no doesn’t work for me either

33

Anybody hear anything?

34

I sent support an email asking for a response and got this, basically telling me to uninstall and reinstall again :angry:

Thanks for reaching out! I’m sorry to hear that your Windows app keeps giving you errors. It is a known bug on the Windows platform and we are working to fix it.
I have tagged you so that we can follow up with you when it has been fixed. In the meantime I would recommend uninstalling and reinstalling the app. If that doesn’t fix the issue we will follow up with you once we have verified it’s been fixed.

35

oh yes another bit of useless timewasting from ST support :weary:

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36

I tried and did not work.
Point the support to this discussion. The person might learn more from here. :sweat:

37

Got this today

Hi there,

Thanks for reaching out! I’m sorry to hear that your app keeps giving you an error. It is a known bug on the Windows platform and we are working to fix it.

I have tagged you so that we can follow up with you when it has been fixed.

We are also working on getting the windows platform updated in the future but I don’t have an ETA.

Kind regards,

Josh
SmartThings Support

38

Exact same issue with my Lumia 1020. I went with SmartThings because they have a WP app. Here’s to hoping they get it fixed soon.

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39

same here the ONLY reason I went ST was the WP App

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40

I’ve been told by support that a fix is currently going through testing, and they’ll let me know when it’s ready for production.

I take delivery of another 5 items tomorrow, one of which I’ve booked an electrician for. So I really do hope I can add and manage these devices in order to test them before the electrician leaves.

2 Likes