Why can't I disarm the SHM

It’s a serious question. Why does it always break?

Works well for a week then stops then works again then stops.

1 Like

I just had this again, too.

Go to Armed (Away), then Disarm.

SHM was lighting up the phones for everyone in my family for days on end with no way to disable it. I wound up force removing the app from the IDE which finally put a stop to the alerts, nothing else worked. Support finally got back in touch with me days later but by then I had already resolved the issue by yanking SHM out of my environment.