What to do if My Devices -> my phone -> presence: not present (is wrong)

Apps & Clients SmartThings (Samsung Connect)
1

So looking at my SmartThings account I notice that in “My Devices”, I can click on my phone which is used as mobile presence sensor. In the device settings I can see current status and then:

presence: not present

This is incorrect as my phone is present! Is there a simple way to change this? So change not present to present?

Thanks.

2

usually opening the app will work. sometimes slightly changing your geofence will also refresh it. Which phone? new or classic app?

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3

Thanks for chiming in, it’s the new app which I have opened. I’ve also played with the Geofence and even looked at the location of the phone! I’m hoping that my trip out shortly will fix it all :-).

4

is this an android or iphone? Have you confirmed location services are set correctly for the SmartThings app and any battery optimizing is turned off for it?

5

It’s an iPhone, I removed much of the location history and took the phone outside to try and get a GPS signal, things seem a little better after my trip out this evening. Location services for the phone are set to ‘Always’ so I think things should (in theory) be OK.

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