This site is not an official support channel, although it is hosted at SmartThings.com so that customers can provide assistance to other customers.
There are a few staff members who occasionally post here: their profiles will identify them as staff. And there are some official announcements posted to this forum by staff members.
The timeline was an official announcement posted to this forum by a staff member.
Updates to the SmartThings Platform
That said, first line support through the official channels is general Samsung support, and depending on who you get, they are frequently clueless about smartthings itself and about any announcements. They are just working off a script. 