Welcome code for Smartthinhs hub v2

Devices & Integrations
1

Hello, I purchased a 2nd hand v2 hub and I didn’t get the welcome code with it. Can someone help me with getting the code?I can’t find the Serial number on back of the device, all I see model , fcc id, IC. Can any one help me on getting this activated. @Itati i see your previous reply on similar issues, let me know if you can help me out on this issue. Thank you

Figured the serial number on back of the battery plate: SN 3010081647 not able to activate it

2

Take a photo of the bottom of the hub and post it for ST staff

3

Thank you saw some other posts and had serial number on back of the battery plate

4

Post a pic of the bottom.. let’s look at it :grin:

5

@jkp do you know anyone who can help me getting another welcome code existing code i not working

6

You can reach out to ST Support through the app. Tap on Menu and select Contact us. They will need the Serial number so you need to locate it. I don’t believe I noticed any staff members in the forum today. I bet they will return tomorrow.

tagging @Itati @nayelyz

examples of the serial number:

7

Got the serial number on back of the plate: SN : 3010081647

8

It was a National Holiday in Mexico I believe.

9

Hi @Sun_deep451
I reviewed you Hub, and it appears as ‘CLAIMED.’ This means it is already installed on the SmartThings platform, and you won’t be able to claim it with another account. Here are some instructions to reset the Hub:

Please follow these steps:

If you are using batteries for the V2, you should remove them

Factory Reset (Using Ethernet Cable)

  1. Unplug the hub from power.
  2. Connect an Ethernet cable from the hub directly to your router.
  3. Press and hold the reset button on the hub.
  4. While still holding the reset button, plug the hub back into power.
  5. Continue holding the button for approximately 15–30 seconds.
  6. Release the button when the LED changes color (usually flashing yellow or red).
  7. Allow the hub to complete the reset and enter setup / pairing mode.
  8. Open the SmartThings app and set up the hub as a new device.