SmartThings v2 hub welcome code

Devices & Integrations
1

Hi, I’m trying to set up an old SmartThings v2 hub I found. I was on the original v1 kickstarter, got the v2 at some point, and I’m not sure I ever set it up. Now I need zwave support again, and remembered I had it. I believe I need a welcome code but I don’t have one.

@Itati @nayelyz could you help me get a welcome code (I saw you tagged on a similar post)? My serial number is 3000112844. Thanks!

2

Dont you just add it in the smartthings app and it generates a welcome code? Add New Hub?

3

Doesn’t look like it

IMG_4904
IMG_49041206×1748 108 KB

4

tagging @Itati @nayelyz

1 Like
5

Hi @mithr
I sent you the welcome code through a DM

1 Like
6

Hey, I need the welcome code for my v2 hub please, the serial number is 3000211745.

7

Hi @Luis_Carrasco

I reviewed your Hub, and it appears as ‘CLAIMED.’ This means it is already installed on the SmartThings platform, and you won’t be able to claim it with another account. Here are some instructions to reset the Hub:

  1. Connect the Hub via ethernet
  2. Then, follow the steps to factory reset it. Here’s a link that has the instructions for different models:
    Factory reset or reboot your SmartThings Hub

Please let me know once the reset is complete, and I’ll be happy to assist further.

8

hey, sorry for the late response. I finally factory reset the hub. Can you give me the welcome code please.

9

The serial number is 3000211745

10

Hi @Luis_Carrasco
I sent you the welcome code through a DM