Hi, I’m trying to set up an old SmartThings v2 hub I found. I was on the original v1 kickstarter, got the v2 at some point, and I’m not sure I ever set it up. Now I need zwave support again, and remembered I had it. I believe I need a welcome code but I don’t have one.
@Itati @nayelyz could you help me get a welcome code (I saw you tagged on a similar post)? My serial number is 3000112844. Thanks!
Dont you just add it in the smartthings app and it generates a welcome code? Add New Hub?
Hi @mithr
I sent you the welcome code through a DM
Hey, I need the welcome code for my v2 hub please, the serial number is 3000211745.
I reviewed your Hub, and it appears as ‘CLAIMED.’ This means it is already installed on the SmartThings platform, and you won’t be able to claim it with another account. Here are some instructions to reset the Hub:
Please let me know once the reset is complete, and I’ll be happy to assist further.
hey, sorry for the late response. I finally factory reset the hub. Can you give me the welcome code please.
The serial number is 3000211745
Hi @Luis_Carrasco
I sent you the welcome code through a DM
Hi, Can you please provide the welcome code for my V2 Hub, the S/N is 3000394575. Thank you.
By the way, I accidentally connected the power adapter while the batteries were still inside, which caused the adapter to stop working and completely drained the batteries within a day. I then attempted a factory reset, thinking I could easily repair the device. As part of that process, I removed it from the SmartThings app. Now, it’s asking for the welcome code, which I no longer have and don’t remember saving anywhere.
Hi @sseeram79
I sent you the welcome code through a DM
