V3 hub keeps disconnecting & connecting

For some reason my mother in laws v3 hub keeps disconnecting & connecting. I have unplugged it for a minute & plugged it back in. Only a few devices are hooked up with most of them being smartthings cameras. Is anyone else having this issue? @Brad_ST is this something hopefully you can fix? Thanks.

I was having this issue as well. I purchased a 8 plug switch from Home Depot and connected my ST (v3) hub directly into my router. With my other SmartThings devices.

Now that I have set it up this way it has not disconnected since.

Here’s a picture of the switch

I’m hoping not to have to connect it via ethernet since its wifi & I have it in a good appt out of the way, but in the same room as the router.

I understand, although it’s wi-fi I found there are no disconnection issues when I plugged directly into my router.

I’m hoping it’s something @Brad_ST can gizmo. Keeping fingers crossed.

Hey there!

If the symptom persists, I would recommend creating a Support ticket so we can look into your concerns further and attaching your History logs of the disconnections to better help track down your issue.

You can reach out directly to a support team in your area using the below information:
US: 1-866-813-2404
US: support@smartthings.com
UK: support@smartthings.co.uk

I hope this message finds you well!


I am so happy to see this issue have been solved. I am looking for the same info. Keep suggesting such post.

official site

It’s not solved. @SamsungZell I did contact support & they told me to hook it up via ethernet & see what happens. I sis that yesterday evening & it has not disconnected once so far. My problem is I dont want it to stay hooked up that way. So something is wrong because its bot working wifi. Ticket #115-55-23