nayelyz
July 21, 2022, 4:02pm
17
Thank you for sharing.
However, this causes the loss of the internal logs, so, the team won’t be able to check what happened in this case which they are working on already. It would be helpful to have at least some that don’t do this hard reset.
Hey all, we’re taking a look at the issues now and are going to run the numbers to see the impact for the beta group. Right now we see these hubs still talking to our update server and we are likely to issue a rollback today which we believe will get people to green LEDs again.
For anyone impacted, we would ideally like to have the hub receive the rollback as this will put the hub through a graceful shutdown and allow us to potentially get logs from the previous boot so that we can diagnose what went wrong with the firmware update for the subset of hubs that were affected. @bmmiller @pchiccino @Duane1 @PeteyNice FYI.
We expect that to likely be done in the next several hours and will update this thread upon completion or other change to that tentative plan.
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