V2 Hub disappeared from location after update

[PR_Gabo (Gabriel Andriollo)]

Hi, I’m new here so pardon any mistakes I may do with categorizing this post. I’m a proud owner of a hub V2 2015 (US) and since the update yesterday my hub disappeared from my location. I lost every thing attached to it as well. I tried rebooting the device but nothing, continues the same. I see a green solid light meaning I’m connected. Anyone has an idea on how to fix this?
Thank you
G

[jkp]

FAQ: Common issues encountered migrating from a SmartThings to Samsung account (or: "Help! My hub/devices have disappeared!")

The issues The following are some issues experienced by users after migrating from a SmartThings account to Samsung account or by users who have previously added Samsung Appliances and TVs to the Samsung app/account before they had migrated their SmartThings account. Note: Samsung can implement this migration without you realizing it. They don’t send a notification before or after the actual migration event. Devices are missing in the Classic app. Hub/Devices are missing in the Classic app and you are prompted for the Welcome Code to add the hub. Devices do not appear when you login to the SmartThings (Samsung Connect) app (STSC). Two duplicate locations in IDE and unable to delete the empty one. Hub and most devices are in one Home Location and Samsung Appliances and TVs are in another…

[PR_Gabo (Gabriel Andriollo)]

Thanks @jkp. Still doesn’t resolve it. Its showing as there is no hub associated to the location.

[TonyFleisher]

@PR_Gabo

since the update yesterday my hub disappeared from my location.

What update are you referring to?