V2 hub and Aqara Matter Bridge?

Hi i have just bought an Aqara hub and tried to integrate it in to my smattering v2 hub but all i am getting are error codes is this not possible with the v2 hub and should i upgrade to the v3 hub for this to work thanks .

One other person reported this yesterday, but prior to that other people had reported successful link ups, so I’m not sure what’s going on. :disappointed_relieved:

Do you have other Matter devices successfully working with your V2 hub?

If so, check to make sure the aqara firmware is up to date, and take a quick glance through the following checklist…

FAQ: What do I need to add a Matter device to the SmartThings app? Do I need a bridge router device?

After that, you may need to open a support ticket. The first person you get will probably be a general Samsung employee working from a script and may not know much about smartthings, but persevere, and it should get escalated to a smartthings engineer who can take a look at it.

Adding an aqara m2 hub to a smartthings v2 hub via matter is definitely a supported integration, so it does sound like something may have broken. :thinking:

Hi yes made sure everything was up to date with the firmware will keep trying throughout the day see if i can get it to work failling that i will contact support thank you for your time and response much appreciated :+1:.

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