Hi i have just bought an Aqara hub and tried to integrate it in to my smattering v2 hub but all i am getting are error codes is this not possible with the v2 hub and should i upgrade to the v3 hub for this to work thanks .
One other person reported this yesterday, but prior to that other people had reported successful link ups, so I’m not sure what’s going on.
Do you have other Matter devices successfully working with your V2 hub?
If so, check to make sure the aqara firmware is up to date, and take a quick glance through the following checklist…
After that, you may need to open a support ticket. The first person you get will probably be a general Samsung employee working from a script and may not know much about smartthings, but persevere, and it should get escalated to a smartthings engineer who can take a look at it.
Adding an aqara m2 hub to a smartthings v2 hub via matter is definitely a supported integration, so it does sound like something may have broken.
Hi yes made sure everything was up to date with the firmware will keep trying throughout the day see if i can get it to work failling that i will contact support thank you for your time and response much appreciated .