V2 hub and Aqara Matter Bridge?

Hi i have just bought an Aqara hub and tried to integrate it in to my smattering v2 hub but all i am getting are error codes is this not possible with the v2 hub and should i upgrade to the v3 hub for this to work thanks .

One other person reported this yesterday, but prior to that other people had reported successful link ups, so I’m not sure what’s going on. :disappointed_relieved:

Do you have other Matter devices successfully working with your V2 hub?

If so, check to make sure the aqara firmware is up to date, and take a quick glance through the following checklist…

FAQ: What do I need to add a Matter device to the SmartThings app? Do I need a bridge router device?

After that, you may need to open a support ticket. The first person you get will probably be a general Samsung employee working from a script and may not know much about smartthings, but persevere, and it should get escalated to a smartthings engineer who can take a look at it.

Adding an aqara m2 hub to a smartthings v2 hub via matter is definitely a supported integration, so it does sound like something may have broken. :thinking:

Hi yes made sure everything was up to date with the firmware will keep trying throughout the day see if i can get it to work failling that i will contact support thank you for your time and response much appreciated :+1:.

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Did you ever get a resolution to this? I am having a similar issue, i am trying to connect an Aqara E1 Hub to my V2 Hub, but it just sits telling me to prepare my device after inserting the matter code.

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I solved this issue by ensuring that both devices were on the same WiFi network.

I had one on a guest network and the other one regular due to the specific WiFi requirements of the E1. As soon as they were both in the same network, it found it immediately.

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Thanks! Forgot i had a network extender, must have been connecting through that. Powered that off and it paired first try!

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It’s really annoying that something that simple can be so difficult to resolve.

They don’t warn you anywhere that it needs to be on the same network!

We do. :wink:

Community faq:

FAQ: What do I need to add a Matter device to the SmartThings app? Do I need a bridge router device?

make sure the device you want to add is on the same Wi-Fi network as the controller and commissioner devices

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I didn’t think of checking!

Thanks so much for all the time you put into helping others!!!

You guys are totally amazing!!!

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