SmartThings Community, This past weekend, performance of the SmartThings platform began to degrade due, primarily, to high load on the database and messaging infrastructure. As a result, some of our customers have experienced degraded access to and control of Smart Home Monitor, Routines, and other…

There have been two really bad side-effects of the SmartThings reliability issues for me. .1. I no longer trust the tools. Recently when a routine was firing inconsistently, I blamed ST for the inconsistency rather than checking every aspect of the routine. Which was, in this case, the wrong choi…

Not to add fuel to the fire but, since owning ST (about 4 months now) I ran into my first reliability issue. Some smartapps and things will respond sometimes, and sometimes will not. Started today and I am seeing it intermittently so far.

[image] NWTony: I’d removed a long time ago had somehow popped back up I’ve seen this before (4 or 5 times). I attributed it to corruption on ST’s side that resulted in some sort of restore. Definitely frustrating and does shake one’s faith in the platform (and oft stated transparency).

[image] NWTony: I lost the passion It’s a shame, but don’t feel bad. Many of us suffer from STculosis (ST). You have the predominant symptom. Other symptoms may include: loss of interest, irritability, restlessness, confusion and decreased energy. There is no cure for it, although some have f…

CoRE discussion should go here: [image] CoRE and Piston Rules Engine, first design steps webCoRE Continuing the discussion from [Rule machine - as per the app developer, this app is no longer available for new installs, distribution, or support] As for designing your o…

I have been using SHM Custom reliably for about 5 months, since the Spring ST meltdown. It was said at that time the Custom rules run separate from the Security section and were more reliable. With the advent of CoRE and the recent iffiness of Routines, I have moved my Routine actions to CoRE. I …

Just to add my two cents… I’m happy things seem more stable overall, but I still have just frustratingly simple little bugs that make me want to smash things every time they happen. This screen cap kind of says it all I think: [image] Recap: I arrive SmartThings changes mode and turns OFF secu…

This is because there is no delay in SHM. Suggestions: Using a fob? Place fob in such a way that it’s less protected, more in open (radio signal reaches farther). Then place something that is a zigbee repeater close to where you arrive. Pocket sockets are cheap and great. If you are not using …

[image] bridaus: This is because there is no delay in SHM I guess I don’t understand this. How does any sort of delay matter in this situation? I arrived, the “I’m Back” routine ran and disarmed SHM, but then SHM still triggers an intrusion. If it is disarmed, it should be disarmed, no int…

It looked like the disarm and the intrusion happened in the same minute to me. Just because SHM was commanded to turn off doesn’t mean it happens instantaneously. To be fair, SHM might not have turned off at all, I’ve seen that myself as well. That is easy to diagnose, just see if it’s actually o…

UPDATE: Recent SmartThings User Experience & Platform Performance

Announcements

JDRoberts July 7, 2016, 2:25pm 1971

CoRE discussion should go here:

Thanks!

Topic		Replies	Views
A Message from Alex on Platform Improvements and Our Plan Forward Announcements	229	35405	May 4, 2016
Frustrated by the state of things Devices & Integrations	468	31667	March 30, 2016
T- 48 hours and nothing but crickets from Smartthings General Discussion support	177	11620	March 21, 2016
Stability Improvements from SmartThings Announcements	129	21246	April 29, 2015
SmartThings Outage - Jan 16 2018 General Discussion mobileapp , platform	169	6964	February 6, 2018

UPDATE: Recent SmartThings User Experience & Platform Performance

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