UPDATE: Recent SmartThings User Experience & Platform Performance

[bamarayne (Jason "The Enabler" as deemed so by @Smart)]

@JDRoberts

We have community members who will sincerely say they’ve had no major problems even though they had three or four broken rules, had to reset a couple of devices, had some bad statuses in their app, Had to run a network heal utility, all within a few days. They enjoy tinkering anyway, they have the physical ability to do so, they’re willing to put in the time, and so it all seems like no big deal.

Anyway, my point is that the simple stuff breaks too. It may just be that the solutions are also simple for many people and so they don’t feel the weight of the problem in the same way.

I completely agree with you. Each users experience is unique in so many different ways, it honestly can NOT be measured or compared.

My system has a lot of devices and a lot of programming. Yes it had problems and yes I feel that it runs pretty darn great. But put it in your house and our opinions would become exact opposites.

I try to not be completely negative. I try to be as honesty and open as possible. I try to encourage other users but at the same time be critical of the platform. I try to be a good consumer! Lol.

None of our experiences are perfect, and that is the fault of the platform and the company.

But we all have pretty much have one thing in common… we want this platform to succeed and grow, so that our experience can become perfect.