So now maybe you get why people complain about the platform issues but continue to use it??? MAYBE?
As I said, best concept in smart home there is. Terrible execution. Complacency breeds mediocrity, or in this case near uselessness.
However, there are some positive aspects of the platform that we are all here for. And if we don’t keep complaining until it is fixed then the complacent pacifists win.
Perhaps you can see the OBVIOUS parallels I have been pointing out now for months.
The existence of far worse products does not excuse broken functions in this product. Even if this is the BEST or the ONLY product, complaining about functionality that is broken is still valid despite what you may believe. Make things better. Do not be complacent. SmartThings needs a kick in the arse, not a daily kumbaya. I am certain several staffers have agreed, including Ben.