I have reached out to Samsung support via phone (their suggestion was to just recreate Scenes), and an on-site chat functionality that was utterly worthless (even though it was labeled SmartThings support, the bot had no awareness of the product).
For several weeks, I’ve been unable to access my Scenes in IDE. I’m consistently met with this message:
An error occurred fetching scenes for this location
In the mobile app, I can see “placeholders” for the Scenes, but can not access them to edit them. You can see the top row in my screenshot that there are four blank icons for inaccessible Scenes.
I know Routines are still triggering the Scenes because life has continued in my house uninterrupted. But I’ve added and removed some devices, and I’d like to edit the Scenes to account for those changes.
When I go into the Routines, it shows they are triggering Scenes, but the Scene field is blank, so I don’t dare save the Routines for fear of really screwing things up.
Any help or idea would be greatly appreciated!