Do not upgrade the app (all scenes & automations lost)

[Stavros99 (Steve)]

Upgraded the app snd lost all my automations and scenes…how frustrating, so much time wasted, this app useless if it is this carelessly developed.

[tobelem (Isaac Tobelem)]

Close the app and open again several times until they will show up again, believe it or not this is an old bug that I have seen several times. Good luck.

[nathancu (Nathan Curtis)]

This is a known issue in the latest version of the Android app…

Discussion here:

Android app 1.7.59.23

Hi Vlad, I am in Australia and have been run through some hoops with this issue. I have emailed the smartthings support and they have fobbed me off to Australia Samsung for help, although it does not seem Australia has Smartthings app support… This is a rather frustrating issue with multiple scenes now gone. Any chance for some help?

[Stavros99 (Steve)]

Thanks for the replies, thank god they returned, what a scary bug yet I hsve lii oh st faith in SmartThings. No point in having smart devices unless they work reliability every time like Hue.