I’m unable to get to my collection option in the app.
1.Tv reset done
2.App deleted and reinstalled
3.Modem reset done
4.Used different phones to ensure this is not a phone problem
5. Samsung Tech support raised ticket but no resolution
6. There is single wifi network at home with 2G or 5G options and I have connected both phone and tv to 5G
Any thoughts on how to resolve this issue.