Unable to edit device Setup/Support profile after certification

Developer Programs Support
1

How am I able to edit a device [Setup & Support] profile after it has been approved for WWST certification? I thought I had reviewed them all ahead of time but I found a bad mistake where some garbage text is in one of the input boxes!

This is what I get when trying to edit the live profile

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2

Hi,

Could you please share the WWST certification request ID related to this case?

Additionally, please provide the following so we can review and compare:

  • The Profile ID of the current (old) device profile
  • The Profile ID of the new device profile you’re planning to use

We want to compare both profiles and confirm that the capabilities remain unchanged.

3

The Setup/Support profiles for Zwave devices do not have capabilities in then, it is just some user instruction information. Are you saying I should make a new profile and someone can swap it for me? This is the cert ID “e4a7f142-e1d2-4696-b2d8-15ae997ab11d”, I have not created a new profile yet.

4

Hi,

Could you please share the file with us?

We need it in order to review the details and consult with the team on how to proceed with this case. Once we have the file, we’ll be able to provide the next steps.

5

What file? There is no file, it is all done on the developer center.

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6

Please send me via DM the screenshot of what you would like to modify, what is currently wrong and what you want to change it to.

Based on your last screenshot, are you referring to the device onboarding instructions? Just to clarify, the device profile is different from that section.

I just want to make sure we are on the same page before checking with the engineering team about the next steps.

7

Yes the onboarding instructions, which is in the section I pointed to in my screenshot and it is called “Setup & Support PROFILES”

I will send you a DM