I’ve sent a request to support, but I thought I’d ask on here and see if I’m missing anything obvious. After the migration the other night, I can easily get to the screen where it says my hub is searching for new devices, but I’ve got two SmartPower Outlets that it refuses to see. I’ve tried reboo…

No advice, but I am having the same issue. I have been attempting to connect a First Alert Smoke/Carbon Monoxide detector and haven’t been able to. I also sent a request to support. If I hear anything I will be sure to let you know.

Ok, well, not to be a misery loves company kind of guy, but it’s nice to know that it’s not just me. If I hear something, I’ll post back here as well. Thanks!

I had a similar issue when I first set my ST up. My solution was to place the hub next to the device I was setting up or in the case of the outdoor modules, set it up next to hub then move to outdoor plug. That worked but I have noticed that the range is very weak and If I move to one part of house …

[image] Getting frustrated with the Outages again Apps & Clients Whats with all the outages the past week??? Lights aren’t turning off at night, My kids humidifier didn’t shutoff on schedule, I am getting notifications because the mode isn’t switching on presence… frustr…

Make sure the device is close to the hub. It SHOULD work far away, but this most likely has nothing to do with the latest outages. It is a flaw in zwave in my opinion. Zigbee generally doesn’t have this issue but all my zwave sutff i’ve had to do 3 feet from my hub.

Thanks for the tip, but it isn’t that. I’ve had it six inches away from the hub, and it still wouldn’t find it. I received an e-mail back from support saying, “Our tech ops team is working on a push to our production environment as we speak that we’re hopeful will help things.” They asked a coupl…

Interesting. Well keep in touch with support. They are amazing people and really want to help you. Are these z-wave devices? I’ve gotten a few zwave devices that were paired with out equipment and when i got the device it refused to pair to my hub because it was already associated with another z…

Oh, I plan to. Though, being a newbie to this stuff, I like to ask around as well as contact support. I do some IT work, and there’s nothing more annoying than fixing a problem for someone that they could have solved by doing a quick Google search or asking their neighbor… As for Z-wave… Nope, th…

I had that problem. Solution was to unplug the ST Hub for 3-4 minutes. Everything magically worked right after that.

Have you confirmed you have Zigbee in your firmware?

Unable to add New Devices

Apps & Clients

lmosenko October 30, 2014, 3:56pm 5

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Unable to add New Devices

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