Some time last week I realized that my devices had stopped responding to the App. However the automations were still working as my outside lights were turning on at sunset. After another day or two the automations stopped working and I cannot access any devices in the app. I only have 2 devices connected at this time, a z-wave switch for our outside lights and a Schlage Camelot door lock. Prior to this I had zero issues and had a number of z-wave plugs in use during the holidays.
I’ve reset the hub and force closed the app. I can’t seem to get it going. There is simply no communication it appears. Do I need to wipe everything and start over?
I emailed support on the 7th and someone responded on the 8th with some suggestions, but after attempting the suggestions and responding back, I have heard nothing back from them. Now I see live support is offline because of “a large volume of support requests”. What the heck??
I used to think everyone who was complaining about this product was just being nitpicky, but I can see now that there’s some serious issues here. I’m glad I held off investing any more money. I may now need to look at cutting my losses and dumping it for something else.
If anyone has any suggestions to get this brick running again, I’d greatly appreciate ANY ideas.