Unable to add Kwikset 916 z-wave door lock

General Discussion
15

If you have an custom DTH’s installed, republish them ALL, you may be running into the stale DTH issue, see here for details: FAQ: My lock/device does not pair or appears to pair but it won't show up in the mobile app or IDE

Otherwise try to

  1. reset your lock
  2. reboot your hub
  3. try to exclude first
  4. pair it with your hub thereafter within 5ft of your hub.