Unable to Access SmartThings App on iOS

Apps & Clients iOS
1

I can download and load the app.

When I get into app, just a continuously spinning wheel?

Help

2

What version of iOS app? What is the version of iOS on your mobile device. Try switching the default browser on your mobile device.

3

1.7.47 App

26.5.2 iOS

Went from chrome to safari with no luck.

4

Are you able to login to https://my.smartthings.com on that device? Have you tried some of the usual things like rebooting the iOS device or uninstalling/reinstalling the app?

5

Yes. Done the typical troubleshooting.

6

Only other thing that comes to mind…. You haven’t changed the Language for your mobile device keyboard? Anyway, looks like you need assistance from Support at this point. Tagging @Itati @nayelyz

7

Nope. I only have English and emojis! Haven’t changed it before or after download, troubleshooting, etc.

Thanks for tagging support!

8

Hi, @Xander_Homer
I think it’s best that you contact Customer Support, since it seems to be a general app issue if it doesn’t open at all, not even to allow you to log in, and we don’t have details on what else you can try.
Mention in your message that you already tried the basic troubleshooting steps to avoid them sending you to do these steps as the first response.