Two Iris motion sensors, one says HUB_OFFLINE, the other says ONLINE?

General Discussion
1

They both work and report temperature and motion as they should, but in the IDE, under status, one says HUB_OFFLINE, the other says ONLINE.

Should I try to fix this, or just ignore it since everything is operating as it should?

2

This is part of a new device health framework we are working on. Please shoot a note to support so we see why they are reporting different statuses even though states are reporting correctly.

Edit: This also may be because they are Iris branded sensors (rather than SmartThings), but I will ask the team to confirm

3

Done. Thank you!

4

This has been flagged for the developers but my initial assessment is that the device status has been incorrectly cached as HUB_OFFLINE from several days ago when the Hub disconnected briefly. Rebooting the Hub would likely clear this state out though as Bryan noted, the device reporting a status of HUB_OFFLINE did not impact the reporting from the device.

3 Likes
5

Looks good to me now. Thanks!