I have two Smartthings hubs and I am attempting to move a SmartSense sensor (2016 model) from the original hub to my 2nd hub. The sensor pairs with the original hub fine. I can add it and remove it at will. However, when I attempt to pair it with the 2nd hub (after deleting it from original hub) the sensor will never be seen. I have reset the sensor many times (by inserting battery while holding reset button then releasing). I can see the sensor is in pairing-mode (it is blinking blue) but it will never pair. I can then try to pair it with the Original hub and it immediately is seen and pairs.
I called support and opened a case and they claim they are working on it, but I haven’t heard anything from them.
Question: It seems that the sensor is remembering that it has paired before with the original hub and that info is not deleted by the reset process. Is there a way to completely reset the sensor to factory defaults (that is different from the standard battery removal reset process)?