Use this guide for troubleshooting help with onboarding your Hub. We also include Hub replacement information if necessary. Overview When encountering the 33-504 error while claiming a SmartThings Hub 2018 (IM6001-V3P) or an Aeotec SmartThings Hub, the following root causes may apply: Your hub ca…

It took me a few tries, but I finally succeeded :slight_smile:

To SmartThings support, Like many others on this thread, I cannot connect my hub (Aeotec Smart Home Hub V3) to the internet for the initial setup. I have had the hub (S/N 3021664552) for a while but never attempted to set it up until recently so I believe I am experiencing the issue related to the …

Hi, I have the same issue as others, getting Error Code: 33-504 while connecting my Samsung V3 Hub. I have the log file, waiting for your DM. S/N: 3011073975 -hubv3. I am using a Virgin Media Router (Sagemcom -Model: F3896LG-VMIE). Please help to restore my SmartThings HUB. Thanks a Million

@Itati Dear Support Team, I have the same issue as others, getting Error Code: 33-504 while connecting my Samsung SmartThings V3 Hub. I have the log file, waiting for your DM. S/N: 3011073975 -hubv3. I am using a Virgin Media Router (Sagemcom -Model: F3896LG-VMIE). Please help to restore my SmartT…

I have V3 hub and have tried everything in this thread without being able to get my hub connected. I have also got a copy of the hubs log files. Can you please advice where to send log files and let me know how to proceed?

Hi @Sam_Taheri Please send them to build@smartthings.com

Dear Support Team, I have the same issue as others, getting Error Code: 33-504 while connecting my Samsung SmartThings V3 Hub. SN 4021240445

Hi. I am having issues trying to get the hub v3 set up. I have tried all the troubleshooting steps and still not able to download the updates to get the hub completed. Can somebody from Smarttings dm me with nexts steps please

Troubleshooting SmartThings Hub 2018 and Aeotec Hub

Announcements

Itati November 24, 2025, 10:53pm 249

Hi @Dr_Noman_Shaikh

Please send them to build@smartthings.com

Error code 33-504

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Troubleshooting SmartThings Hub 2018 and Aeotec Hub

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